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Owned and operated by Core Recovery Wellness, our team is ready to answer your questions about massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like massage chairs and infrared saunas may have specific delivery details included on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If you have any trouble locating your tracking info, just send us an email.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your wellness space, please review our Return Policy page for full details on how to initiate a return. Our team is happy to walk you through the process.
Can I exchange an item for a different model?
We understand that choosing the right massage chair or red light therapy panel can take some consideration. If you would like to explore an exchange, contact us within 30 days and we will guide you through your options based on availability.
How do I choose the right massage chair for my space?
Consider the dimensions of your room and any reclining clearance the chair may need. Each product page includes measurements and feature details to help you compare. If you are still unsure, send us a message and we can help narrow down the best fit.
What should I know before purchasing a cold plunge or infrared sauna?
Both cold plunges and infrared saunas have specific space and ventilation considerations. We recommend reviewing the product specifications carefully before ordering. Our team is available to answer questions about setup requirements and what to expect.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Guidance
Our team takes time to understand your needs and help you find the right wellness product.
30-Day Returns
Not the right fit for your space? Our return policy gives you confidence with every purchase.
